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Cloud experts.
SAP experts.

IT services focused on business value.

Managing Mission-Critical Systems in Cloud and SAP

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Novis Services

Services Core

Service Management (ITIL-based)

Service Desk platform for incident and problem management.

Change Advisory Board (CAB).

24/7 First-Level Support Team

Initial resolution and escalation of critical incidents.

Dedicated Key Account Manager

Responsible for service compliance and customer satisfaction.

Client change management.

Platform Administration.

Cloud platform administration services, cybersecurity, and cost management.

  • Cybersecurity.

  • > Risk and Compliance Monitoring (Vulnerabilities).
  • > Security Remediation.
  • > Security Governance.
  • Cloud Environment Administration.

  • > Instance and Operating System Administration.
  • > Backup Management.
  • > Technical Monitoring.
  • > User Management (OS, AD, etc.).
  • FinOps (NCC).

  • > Identification of Technical Efficiencie.
  • > Cost Analysis.

Application Administration.

Application administration services, continuous improvement, and administrative tasks.

  • Application User Management.

  • > User Lifecycle Management (Create, Modify, Delete).
  • > Self-Service for Key Users.
  • Database Administration.

  • > Parameter Tuning.
  • > Patch and Update Management.
  • > Index Maintenance.
  • Application Monitoring.

  • > Technical Application Monitoring.
  • > Custom Metrics Development.
  • > Monitoring Dashboard.
  • SAP Administration.

  • > SAP Basis.
  • > Continuous Improvement.

Support and Enhancements.

Innovation and continuous support. Digital transformation and specialized support services.

  • SAP.

  • > SAP Security & GRC Services.
  • > Application Security.
  • > Functional Support.
  • > Enhancements and Projects.
  • Cloud Modernization.

  • > Application Modernization.
  • > Cloud-Native Development.
  • > Analytics Solutions.
  • Cloud Migrations and Implementations.

Why Novis

  • >

    We are part of Sonda, a leading provider of IT solutions and services across Ibero-America.

  • >

    Since 2001, we have been leaders in services that enable SAP implementations, optimizing operations throughout the entire solution lifecycle.

  • >

    Since 2015, we have been delivering public cloud services across leading hyperscalers such as AWS, Azure, and Google Cloud.

When it comes to Cloud or SAP, think Novis.

We deliver the services required for digital transformation initiatives, taking full ownership of both project execution and end-to-end solution operations.

Our certifications ensure world-class standards for the administration and operation of AWS, Azure, GCP, and SAP environments.

planeta tierra

Over 100 recurring customers across the Americas, supporting more than 100,000 end users.

We manage more than 3,000 cloud servers in industries where operational continuity and security are critical:

  • Retail

  • Manufacturing

  • Consumer Goods

  • Maritime Transport & Logistics

  • Energy & Utilities

  • Agriculture

  • Wholesale Distribution

  • Entertainment

  • Banking & Financial Services

  • Healthcare

We deliver critical systems management services in the cloud and SAP solutions.

Supporting your digital innovation projects and optimizing SAP operations.